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I am buying a new house and have never owned a home with a well before. Safewell came highly recommended to me by a friend. I could not have been happier with the service. From the first phone call to the follow up phone call everybody in the company was incredibly friendly, knowledgeable, accepting of all my questions and over the top professional. Customer service is something that's lacking in the world today, as we all know. Not with this company! I'm looking forward to working with them for many years to come in my new home.
I highly recommend Safewell for its professionalism, responsiveness and superior customer service! Jason is the best at what he does. He is very knowledgeable about Well water guidelines and regulations. He was very thorough and straight to the point with us about our case and guided us along the process. We were also pressed by time and Jason and Dan went above and beyond to ensure we met out deadline. Thank you for the great work you both do!
SafeWell has gone above and beyond with their customer service. Twice now, Jason has taken time to talk with me on the phone and step me through complicated well results. He and his team take care of their clients. Test results and overall response time were super fast!
Quick response, clear explanation of what will be done and why, everyone very polite. All went according to plan.
Absolutely wonderful. Jason was so nice to deal with. Wonderful communication. Will definitely be a returning customer. Thanks Safewell!!
Our family has had some persistent health issues and needed to examine our well to see if water was a contributing factor. Having never owned a well before, we needed basic education on what a healthy water supply meant and the how-to's of well maintenance. We could not consider ourselves more fortunate to have found SafeWell! They are a wonderful resource for all things having to do with water safety. Their service is superior. We were able to reach them anytime we had questions. We found their breadth of knowledge was matched equally by their passion for clean water and environmental stewardship. Working together has helped us feel confident that we can take good care of our precious water supply, which, in turn helps us take better care of our family. We would strongly recommend anyone with a well to utilize the amazing resources offered by Safewell- a dynamic and knowledgeable team that willingly educates homeowners while meeting any particular water-related needs with the utmost degree of professionalism.
The whole SafeWell team has been excellent to work with. Jason is ultra responsive and very helpful. Dan and his team were able to make it out on very little notice on a holiday weekend to boot. This allowed me to get the results in time to meet a contingency. I am very appreciative of this excellent service!
A++ experience with SafeWell! I contacted 3 different companies and SafeWell was not only the most responsive but also the most helpful. I am in the process of purchasing a bank owned foreclosure property as a first time home buyer. I knew little to nothing about well water systems at the start. I had concerns around the testing process due to restrictions in the purchase and sale that prohibit me from de-winterizing the plumbing system and questions surrounding what exactly I should be testing for during a property transfer. Jason took the time to explain the testing procedures to assure me that we could get this done without violating the purchase and sale agreement and also researched my town specific requirements to make sure we were meeting all testing requirement held by the Board of Health. Dan met with me at the property for the inspection and sample collection. He walked me through the testing process and educated me on the operations of all the equipment my well water system is comprised of. He really went the extra mile to help me understand my system so I can operate it correctly and with confidence. Once the lab analysis was completed Jason provided me with their final report and fully explained how to address the needs of my well. Luckily for me my needs are minor and addressing them is something I can do own my own time as my well is in compliance with the standards held by the Board of Health. I could not be more pleased with my experience with SafeWell from start to finish. I would recommend SafeWell to anyone with well water systems needs. In the future SafeWell will be my first and only call! I work in the property insurance industry and have years of experience working directly with contractors, engineers, and attorneys and I am not easily impressed. For me this was a full 5 star experience from both a customer service and performance perspective.
Always knowing I’ve had a water quality issue since moving into my new house, I reached out SafeWell because I heard they could provide an annual service to manage all aspects of my well water system. As a busy working professional, this was important to me. It was also important for me and my wife to know we were delivering healthy and safe water into our home—especially for our two-year old son and dog. SafeWell provided me with the peace of mind were looking for as they handled our water quality testing from A-Z. They collected the water samples and dropped them at the lab, analyzed our results, reported back to us in an easy to understand format, and provided treatment solutions to ensure our water was healthy and safe to drink. We couldn’t be happier with their convenient service and world-class customer care.
Jason and Dan are the best!! They come out in a timely manor, and are very thorough and helpful. Dan takes ample time and explains everything he's doing, most importantly, I trust him to take good care of my well and water. He is truly passionate about what he does and wants the best for his customers.